Press Ganey Surveys

Children’s Hospital patients and families have the opportunity to complete patient satisfaction surveys developed by Press Ganey Associates, Inc., the healthcare industry's leading independent vendor of satisfaction measurement services. The firm annually processes nearly 8 million completed surveys in all 50 states and serves 40 percent of all hospitals with more than 100 beds.

Hospital and emergency room patients are sent a Press Ganey satisfaction survey after discharge. Results are tabulated and tracked monthly, quarterly and annually for each department and for the hospital as a whole. In addition to our own scores, our results are compared to national averages so we know how we compare with hospitals throughout the country.

The percentage of patients who completed a survey between April 1, 2012 and June 30, 2012 rated Children’s Hospital and OSF Saint Francis Medical Center between either "very good" or "good" regarding their experience is as follows:

Children's Hospital 97%
Ambulatory Surgery 98%
Emergency Services 89%
Outpatient 98%